FAQ & MORE
If I find something I like, are you able to ship it to me?
Yes! We will arrange the shipping for you. There is an additional freight charge for this service, but we can ship to most anywhere in the continental United States.
What is your return policy?
There are no returns on special order items and closeout items. However, stocked items can be returned if they are unopened and are returned within 48 hours of purchase or installation.
Do you install?
We have certified installation crews that are licensed and insured.
What are your exclusions on moving furniture?
We move furniture, however some items require technical care. These items include, pianos, fish tanks, grandfather clocks, wood burning heaters, electronics, and pool tables. There will be an upcharge on moving large and or heavy furniture.
Do you have a showroom?
Yes, we have a large showroom with a very large selection of hardwood, carpet and luxury vinyl plank from which to choose. Our experienced, knowledgeable staff will help you every step of the way.
Do you offer financing?
Yes we do! You can fill out an application for credit while you are in our showroom and find out how much you are approved for in a matter of minutes. We also offer "6 months same as cash".
Can I purchase flooring from you the same day or will you have to order it in?
When it comes to SPC or hardwood, we have one of the largest "cash and carry' inventories in the state and in some cases you can purchase and leave with your new flooring the same day. The only exception is that Saturdays the warehouse is closed even though our showroom is open.
How do I care for my floor?
Cleaning wood floors is easy. Regular maintenance includes sweeping with a soft bristle broom or dusting with a dry microfiber mop. If the floor has beveled edges, vacuum with the beater bar turned off to remove dust from between the floor boards. Clean the floors periodically with a professional wood floor cleaning product recommended by a wood flooring professional.
There are other steps that can help maintain the beauty of wood floors.
1. Do not use vinyl or tile cleaning products on wood floors. Self polishing acrylic waxes cause wood to become slippery and appear dull quickly. Don't use Murphy Oil Soap on pre-finished engineered wood flooring.
2. Use throw rugs at doorways to help prevent debris from being tracked in and scratching the floor.
3. Do not wet-mop or steam mop a wood floor. Water and steam can dull the finish and even damage the wood.
4. Wipe up spills immediately with a slightly dampened cloth.
Solid and Engineered Hardwood Flooring Grades Guide
As a first time buyer of new hardwood flooring there is plenty to think about and lots to learn. It's not as simple as choosing a species of wood or deciding on a color scheme. To make an informed decision some technical analysis is required. We always recommend getting an estimate as soon as you are able so that you can start to budget for your new floor and also so that you can get feedback from a professional on what you want to achieve.
What are wood floor grades?
The grade of a wood floor does not refer to the "quality" of the wood (although a higher price tag is often attached to higher grades of wood) nor does it concern the durability of the flooring.
The grading of lumber actually refers to the appearance of the wood planks, so its about aesthetics. As wood is a natural product there are wide variations in color and texture, from species to species and even from tree to tree. An industry recognized grading system was created to allow buyers and sellers a common point of reference to describe batches of wood with similar qualities. Although not set in stone, these different grades also give the consumer an idea of what use the wood they are buying is most suited to when it comes to furniture, shelving, flooring, etc.
Grades of Wood Flooring Explained
Clear Grade - Also referred to as Firsts and Seconds. Taken from the heart of the tree this is the highest grade fo wood and is "clear" in the sense that it will have the highest uniformity of color and pattern, lacking any marks, blemishes or defects. This type of wood is primarily used in moldings and joinery (door frames, etc.) where the priority is a subtle, clean look. There is not a great deal of clear hardwood flooring available and what you do find will likely come as engineered hardwood.
Select Grade - Referred to as Prime grade, AB grade or 1st grade. Select grade shares traits with clear grade in as much as there will still be a strong uniformity of color and pattern, so you should not see any glaring differences from board to board or in the finished floor overall. However the natural colors and grain patterns of the wood will be more diverse, allowing more of the woods character to come through. For example, clear grade wood typically has more straight/vertical grain patterning like swirls and burls. As only around 15% of the wood of each tree conforms to this grade it is a more expensive option, but that doesn't mean it is better. This is a great choice for homeowners looking for a refined, clean and unfussy finish.
Number 1 Common Grade - This grade can sometimes be referred to as Natural grade or 2nd grade. With this grade of wood you will really start to see the natural character of the wood species that you've chosen. There will be bigger variations in color tone from board to board, more noticeable marks, including small knots, streaks, worm holes, checks and fine cracks. It is perfect for owners who want to achieve that natural, non-uniform look of real wood.
Number 2 Common Grade - Also know as Rustic grade, Mill run grade or 3rd grade. If you like your wood floors rough and ready with any and all variations in color, grain patterns and character defects then this grade is for you. Pieces will vary wildly from one another creating a beautiful patchwork effect. It is worth mentioning that once you start looking at Number 1 and 2 common grades you will start to see the difference between different species of wood.
Cabin Grade - Also known as Tavern grade. This is as close to the hardwood version of "seconds" as you can come! Its basically all the rest of the wood that hasn't been graded into the other grades described above - (the leftovers if you will). Typically cabin grade boards are shorter and the imperfections will be greater, including damage marks created during the milling process. It's not that the wood is "bad quality", it's simply that the pieces do not match up to the standards of both the manufacturers and consumers. On the plus side it is much cheaper and suitable for certain projects (rental housing, etc.) Expect a higher degree of wastage (20%) and having to sort through planks before installation.